Overheard in a fast food restaurant:
Father A: I’ve decided not to apply to this primary school for my daughter.
Father B: Why? This school is quite well-known.
Father A: When I went to the school to get an application form, the clerical staff were quite rude.
Father B: But perhaps it’s just the clerical staff.
Father A: That’s true. But I don’t like the school any more.
We may accuse Father A of acting irrationally. But we seldom conduct our daily affairs with 100% rationality. Though it may not be reliable, first impression is often what we rely on when we make decisions. So, yes, people should work at real quality, but should guard against inadvertently giving others a wrong impression.